Terms and conditions - The Lady Lab Ltd

You are using a website operated by The Lady Lab Limited. Referred to as “The Lady Lab Limited” or “we” in this agreement. By accessing or using The Lady Lab Limited Website, the The Lady Lab Limited Service, or any applications (including mobile applications) made available by The Lady Lab Limited (together, the “Service”), however accessed, you agree to be bound by the following terms and conditions which consists of the following policies:

General Terms of Use
Acceptable Use
Privacy Policy

(and together, are the “Terms and Conditions”).

The Service is owned or controlled by The Lady Lab Limited. These Terms and Conditions affect your legal rights and obligations. If you do not agree to be bound by all of these Terms and Conditions, do not access or use the Service.

There may be times when we offer a special feature that has its own terms and conditions that apply in addition to these Terms and Conditions. In those cases, the terms specific to the special feature shall apply to the extent there is a conflict with these Terms and Conditions.

CONTACT THE LADY LAB LIMITED

If you have any questions regarding these Terms and Conditions, or if you have any questions, complaints, claims or other legal concerns relating to The Lady Lab Limited or its business, please contact info@www.theladylab.co.uk.

DEFINITIONS

-“Account” – a registered user account with The Lady Lab Limited
– The Lady Lab Limited is the application owned and distributed by The Lady Lab Limited
– “The Lady Lab Limited Website” – website theladylabltd.co.uk
– “Content” means any data, text, files, information, usernames, images, graphics, photos, profiles, links and other content or materials.
– “Product” means any digital or physical fitness or related product purchased through the The Lady Lab Limited website.
– “Seller” – The Lady Lab Limited.
– “Software” means The Lady Lab Limited application that a user can use on a computer or supported mobile device in order to utilize the Services; the Software may be downloaded or accessed on the Internet.

GENERAL TERMS OF USE

You must create an Account in order to use the Service.
You must be at least 16 years old to use the Service
You must use the The Lady Lab Limited website and Service only in accordance with our Acceptable Use Policy.
You are responsible for any activity that occurs through your Account and you agree you will not sell, transfer, license or assign your account, followers, username, or any Account rights. With the exception of people or businesses that are expressly authorised to create Accounts on behalf of their employers or clients, The Lady Lab Limited prohibits the creation of and you agree that you will not create an account for anyone other than yourself. You also represent that all information you provide or provided to The Lady Lab Limited upon registration and at all other times will be true, accurate, current and complete and you agree to update your information as necessary to maintain its truth and accuracy.
You agree that you will not solicit, collect or use the login credentials of other The Lady Lab Limited users.
You are responsible for keeping your password secret and secure.
Any links shared on The Lady Lab Limited are your responsibility and we take no responsibility for any third party links shared on the The Lady Lab Limited website. If we find that any third party links you have posted do not comply with our Terms and Conditions, you will be removed from the Service.
You must not defame, stalk, bully, abuse, harass, threaten, impersonate or intimidate people or entities and you must not post private or confidential information via the Service. If found doing so we would delete your account and report you to the relevant authorities.
You may not use the Service for any illegal or unauthorised purpose.
You are solely responsible for your conduct and Content that you submit, post or display on or via the Service.
You must not change, modify, adapt or alter the Service or change, modify or alter another website so as to falsely imply that it is associated with the Service or The Lady Lab Limited.
You must not create or submit unwanted email, comments, likes or other forms of commercial or harassing communications (a/k/a “spam”) to any The Lady Lab Limited users.

RIGHTS & OWNERSHIP

The Lady Lab Limited does not claim ownership of any Content that you post on or through the Service. Instead, you hereby grant to The Lady Lab Limited a non-exclusive, fully paid and royalty-free, transferable, sub-licensable, worldwide license to use the Content that you post on or through the Service, subject to our Privacy Policy.
You acknowledge that we may not always identify paid services, sponsored content, or commercial communications as such.
You represent and warrant that:
(i) you own the Content posted by you on or through the Service or otherwise have the right to grant the rights and licenses set forth in these Terms and Conditions;
(ii) the posting and use of your Content on or through the Service does not violate, misappropriate or infringe on the rights of any third party, including, without limitation, privacy rights, publicity rights, copyrights, trademark and/or other intellectual property rights;
(iii) you agree to pay for all royalties, fees, and any other monies owed by reason of Content you post on or through the Service; and
(iv) you have the legal right and capacity to enter into these Terms and Conditions in your jurisdiction.
The Service contains Content owned or licensed by The Lady Lab Limited (“The Lady Lab content”). The Lady Lab content is protected by copyright, trademark, patent, trade secret and other laws, and, as between you and The Lady Lab Limited, The Lady Lab Limited owns and retains all rights in The Lady Lab content and the Service. You will not remove, alter or conceal any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the The Lady Lab content and you will not reproduce, modify, adapt, prepare derivative works based on, perform, display, publish, distribute, transmit, broadcast, sell, license or otherwise exploit the The Lady Lab content.
The Lady Lab Limited name and logo are trademarks of The Lady Lab Limited, and may not be copied, imitated or used, in whole or in part, without the prior written permission of The Lady Lab Limited. In addition, all page headers, custom graphics, button icons and scripts are service marks, trademarks and/or trade dress of The Lady Lab Limited, and may not be copied, imitated or used, in whole or in part, without prior written permission from The Lady Lab Limited.
You agree that The Lady Lab Limited is not responsible for, and does not endorse nor monitor, any third party Content posted within the Service. The Lady Lab Limited does not have any obligation to pre-screen, monitor, edit, or remove any third party Content. If your Content violates these Terms and Conditions, you may bear legal responsibility for that Content.

PAYMENTS

Payment shall be made by you by the means specified on the Website and shall not be deemed to be made until We have received cleared funds in respect of the full amount stated in the order.

Payment for all Products must be by credit or debit card. We accept payment with Visa, Visa Debit, Mastercard, Solo, Maestro, Electron and Laser Card. We also accept payments via PayPal.

All subscriptions that are handled by Paypal, debit card or credit card are bound by their terms and conditions.

The price payable for the products and services shall be as shown on the Website. Prices advertised on the Website include UK VAT.

SUBSCRIPTION INFORMATION

Once users register with The Lady Lab Limited they will have to subscribe in order to get access to the content. We offer the following auto-renewing subscriptions:

£30.00 GBP calendar monthly (subject to change).

Other currencies are set by third party payment processing provider (Third Party Payment service). For payments made via the website, conversion to your home currency will be handled by your account provider and a conversion fee may be charged for this process.

All payments to us are processed by a third party payment processing provider (Third Party Payment Service). By purchasing a Subscription or other Paid Services, you agree to be bound by any terms and conditions of that Third Party Payment Service in addition to these Subscriber Terms. The Third Party Payment Service or your bank or other financial institution may require you to pay processing fees or other fees and charges. Any such fees and charges are your sole responsibility and are not included in the price of your Subscription or other Paid Services unless otherwise specified. We accept no responsibility for your use of any Third Party Payment Service.

Subscribing will give you access to all features the website offers.

If you decide to subscribe, you agree to instantly pay the price shown upon confirmation of purchase.
Payment will be charged to the payment account linked to the card (if you are subscribing via web).

The content on the website will be changed every 2 months (calendar monthly)
If it is not cancelled earlier on, a subscription will automatically renew within 24 hours before the end of the current subscription period.
Your account will be charged for renewal within 24 hours before the end of the current subscription period.
You have the right to manage your subscription and auto- renewal may be turned off at any point after purchase.
The amount you paid for your subscription upon purchase is non-refundable even if the subscription is terminated early.
We are entitled to refuse any services or service request made by you for any reason.
Please note we may use your personal information to send out a Welcome Pack or other The Lady Lab Ltd information/products unless you state otherwise. You will find more information in our Privacy Policy.
The products will be your responsibility from the time we deliver the product to the address that you gave us.

DISCLAIMER

The Lady Lab Limited makes no warranties or representations, express or implied, as to the currency, accuracy, completeness, reliability or suitability of the information contained or referenced on the website. The information is subject to professional differences of opinion, human error in preparing this information. The Lady Lab Limited are not liable for any loss resulting from any action taken or reliance made by you on any of the information or material contained on the website. If you use, or otherwise rely on, any of the information on the website you are responsible for ensuring, by independent verification, its currency, accuracy, completeness, reliability and relevance to your own personal and individual circumstances.

We shall not be liable whatsoever for any personal injury arising through the use of The Lady Lab Limited’s services (workouts). The opinions, information and other content contained on the Website (The Lady Lab Limited) and the Services are for informational and

entertainment purposes only, are not intended as medical advice and are not a substitute for professional advice, diagnosis or treatment of any disease or condition. You should consult your physician or other health care professional before starting any nutrition and/or fitness program to determine if it is appropriate for you.

Allergies

Please DO NOT eat the products suggested on the website if you are allergic to any of these things, as they may contain trace amounts even if they are not part of the ingredients.

The information, including statements, opinions, products and documents, contained in this Site (Information) is for general information purposes only and should not be used as a substitute for professional medical, dietary or nutritional advice. The Information does not take into account your specific needs, objectives or circumstances, and it is not advice. Any reliance you place on the Information is at your own risk. Before acting on any Information, we recommend that you consider whether it is appropriate for your circumstances, carry out your own research and seek professional advice, where necessary. In particular, we strongly advise that you consult with a medical professional before beginning any workout program or nutrition plan contained in this Site, as not all workout programs or nutrition plans are suitable for all individuals. The programs and plans outlined in this Site have been designed for healthy individuals with a solid baseline of fitness. You acknowledge and agree that we (and The Lady Lab Ltd) have no medical or nutritional experience or qualifications and cannot suggest which workout programs or nutrition plans will work for specific individuals. You acknowledge and agree that there is the possibility of physical injury when participating in the workout programs contained in this Site. To the extent permitted by law, you agree to use the Information at your own risk, that you are voluntarily using the Information, and you assume all risk of injury to yourself, and agree to release and discharge us from any and all claims or causes of action, known or unknown, arising out of your use of the Information.

Workout information:

Within the provided workouts, the exercise data has been collated and put together by qualified personal trainers.

Exclusions:

To the extent permitted by law, we exclude all conditions, and warranties, representations and liabilities in relation to the Site, including but not limited to the following:

We expressly disclaim any implied or express guarantees, representations or conditions of any kind, which are not stated in these Terms;
We take no responsibility for, and will not be liable for the Site being unavailable, failing to meet your expectations or medical or nutritional needs, failing to result in any desired health or nutritional benefit or outcome, or resulting in any injury, harm or any other undesired outcome or effect on you or any third party; and we will not be liable for any loss, damage, injury, death, costs including legal costs, or expense whether direct, indirect, incidental, special, consequential and/or incidental, including loss of profits, revenue, production, opportunity, access to markets, goodwill, reputation, use or any indirect, remote, abnormal or unforeseeable loss, or any loss or damage relating to business interruption, loss of programs or other data on your information systems or costs of replacement goods, or otherwise, suffered by you or claims made against you, arising out of or in connection with the Site, inability to access or use the Site, or these Terms, even if we were expressly advised of the likelihood of such loss or damage.

REFUND POLICY

As The Lady Lab Limited is a digital product, as soon as you subscribe you have access to all the content available on the app. Therefore, you hereby acknowledge that your purchase cannot be cancelled and that the Seller is not obliged to provide you with a refund.

Refunds for the Product shall only be given under exceptional circumstances:

If there is a technical issue that the Seller is responsible for, which has prevented you from ever accessing the Product.
- If a duplicate subscription payment is made due to a technical fault. Genuine multiple orders by the same person are not eligible for a refund.
- If your subscription payment was not a genuine transaction (e.g. card fraud etc)

Change of Mind & Early Termination:

Even if you made an accidental purchase, changed your mind, or realised that there are legitimate reasons why the Product is not suitable for you, we will not be able to refund you. Terminating your subscription early does not give you the right to a refund of any unused portion of your subscription, even if you stop accessing the website before the date when your subscription was set to expire.

Technical Issues:

The Product may be likely to present technical issues which relate to your device and operating software, or other applications you have installed which can interfere with the Product’s performance. Issues of this nature are not necessarily the result of an oversight during the Product’s development and may therefore often be out of the Seller’s control. Nonetheless, the Seller should always strive to rectify these issues in a timely manner to ensure the Product’s optimum performance for all customers. If the Seller is actively trying to resolve these technical issues, and these issues are not detrimental to the overall usage of the Product, experiencing them will not constitute grounds for a refund.

ACCEPTABLE USE POLICY

This acceptable use policy sets out the terms between you and us under which you may access the Service. This acceptable use policy applies to all users of, and visitors to, the Service.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which form part of our Terms and Conditions.

PROHIBITED USES

You may use our site only for lawful purposes. You may not use our site:

In any way that breaches any applicable local, national or international law or regulation.
- In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
- For the purpose of harming or attempting to harm minors in any way.
- To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.

To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
- To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our General Terms of Use.
- Not to access without authority, interfere with, damage or disrupt:
- any part of our site;
- any equipment or network on which our site is stored;
- any software used in the provision of our site; or
- any equipment or network or software owned or used by any third party.
- Not to abuse our staff through emails and social media. Any form of abuse will result in your account being blocked.

We will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use a service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any service should be made aware of the potential risks to them.

SUSPENSION AND TERMINATION

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of our Terms and Conditions upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

Immediate, temporary or permanent withdrawal of your right to use our site.
- Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
- Issue of a warning to you.
- Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
- Further legal action against you.
- Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

CHANGES TO THE ACCEPTABLE USE POLICY

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to

take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

CONTACT THE LADY LAB LIMITED

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

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